Nationwide Shipping. Schedule Your Arrival Date. Guaranteed Fresh.

Shipping Policy

Shipping & Order Processing

  • $20 minimum order is required.
  • FREE shipping on orders of over $75 and $9.95 flat rate for orders under $75
  • We ship cookies and treats throughout the United States using USPS and UPS as our third party shipping carrier.
  • Orders are only shipped nationwide, using USPS 2-3 day Priority Mail and UPS Ground service, Monday, Tuesday, Wednesday and Saturday to avoid weekend overlays.
  • Orders placed before midnight will be shipped the next shipping day (Monday – Wednesday & Saturday).
  • We DO NOT ship nationwide on Thursdays, Fridays, Sundays or holidays.
  • If there are ever delays with processing and shipping, a banner will be at the top of our page with the most updated shipping information.
  • All orders are final, so make sure everything looks correct at checkout before placing the order.

Nationwide Shipping Guarantee

  • Shipments can only be delivered to a street address within the United States.
  • USPS will not to deliver to P.O. Boxes.
  • We are not responsible for delays in delivery times due to incorrect or incomplete addresses.
  • Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for USPS.
  • Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.
  • During peak holiday season in the month of December, orders may not ship the same day they are ordered due to the high volume of orders received.
    Please communicate any specific delivery date requests to us via email (info@thejoybakeshop.com).
  • We are not responsible for any USPS delivery delays due to the high volume that USPS experiences during the month of December.

Guaranteed Freshness

  • All deliveries are sent using USPS 2-3 day Priority Mail or UPS Ground (next day) service to ensure the quality and freshness of our products during transit.
  • Cookies stay fresh at room temperature for 5 days after you receive them in the mail and can be stored in the freezer for up to 1 month.
  • They can be reheated in the microwave (10-15 seconds) or in the oven (350 degrees for 2-3 minutes).

Returns

  • Due to the perishable nature of our products, We do not accept returns.
  • Circumstance Pending, we will issue a credit or re-order.
  • If, for some reason, you are unsatisfied with your purchase, please contact our Customer Service Team WITHIN 2 DAYS of when the package was receive and provide a photo and detailed description of issue, and we will make every effort to make sure you are happy with your experience.
  • Due to the perishable nature of our product, all claims submitted after the 48 hour delivery window or without proper photo or order number will not be eligible for return, refund or reship.

Can’t find what you’re looking for? Visit our FAQ page for additional information.

Cookies

Did someone say cookies? Each and every one of our cookies is handcrafted in small batches from scratch with only the most delicious ingredients. Our cookies level up with browned butter, hand-chopped chocolate and an overnight dough rest for that crisp edges with rich toffee-like flavor and chewy center with big chunks of melted chocolate. You'll definitely keep coming back for more.

We’ve made ordering cookies online easy by curating the most delicious flavors just for you. You can browse the site and our flavors page to check out all of our cookie flavors!